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The RVR Customer Care Team
The RVR Customer Care Team

One of our major strengths is the level of back-up we provide. We have customer care teams throughout Ireland who can ensure that your installation is running smoothly.

The RVR customer care department can be called direct at 0818 300 224, Mon-Fri 09:00-05:30 although our technicians can also arrange to visit outside of office hours if necessary.

HeatingCare Contracts

Ensure the safety and reliability of your project with a HeatingCare contract.

We offer contracts for commercial and domestic applications. These contracts include an annual service as well as unlimited call-outs and parts for equipment on-site (subject to terms and conditions.)

Home contracts start from €8 (including VAT) per month while commercial contracts are offered on a case-by-case basis, depending on the equipment on-site.

Other Call outs

Outside of a contract, the following schedule of charges apply:

Option A: Domestic boiler service

  • Domestic boiler service inc call out: €124.00 + VAT @ 13.5% = €140.74

Option B: Other call outs

  • Standard domestic call out inc 1 hour on site: €110.13 + VAT @ 13.5% = €125
  • Additional hour on site: €50.00 + VAT @ 13.5% = €56.75
  • Standard commercial call out including 1 hour on site: €140.00 + VAT @ 13.5%
  • Additional hour on site: €50.00 + VAT @ 13.5%
  • Additional commercial wall mounted boiler service inc time (Per Boiler): €60.00 + VAT @ 13.5%

Part replacement costs are not included in the prices above.

Conditions

Payment is by Credit Card or Laser Card only. Details must be provided at time of booking.

Where a product is under warranty and is faulty, RVR will repair it free of charge. However, if a request is made for us to attend site and it is not possible for us to carry out the required work for reasons beyond our control, a charge will apply. If the problem is not related to the product but is related to external services such as power, gas, fluing or piping etc then a charge will also apply.

A standard service report will be issued by post once the visit has been completed. This will give details of the work done and any measurements or data collected on-site. The invoice will accompany the service report for your records.

Full terms and conditions are available at the following link: Customer Care: Terms and Conditions of Service