The RVR Customer Care Team
One of our major strengths is the level of back-up we provide. We have customer care teams throughout Ireland who can ensure that your installation is running smoothly.
The RVR customer care department can be called direct at 0818 300 224, Mon-Fri 09:00-05:30 although our technicians can also arrange to visit outside of office hours if necessary.
HeatingCare Contracts
Ensure the safety and reliability of your project with a HeatingCare contract.
We offer contracts for commercial and domestic applications. These contracts include an annual service as well as unlimited call-outs and parts for equipment on-site (subject to terms and conditions.)
Home contracts start from €8 (including VAT) per month while commercial contracts are offered on a case-by-case basis, depending on the equipment on-site.
Other Call outs
Outside of a contract, the following schedule of charges apply:
Option A: Domestic boiler service
- Domestic boiler service inc call out: €124.00 + VAT @ 13.5% = €140.74
Option B: Other call outs
- Standard domestic call out inc 1 hour on site: €110.13 + VAT @ 13.5% = €125
- Additional hour on site: €50.00 + VAT @ 13.5% = €56.75
- Standard commercial call out including 1 hour on site: €140.00 + VAT @ 13.5%
- Additional hour on site: €50.00 + VAT @ 13.5%
- Additional commercial wall mounted boiler service inc time (Per Boiler): €60.00 + VAT @ 13.5%
Part replacement costs are not included in the prices above.
Conditions
Payment is by Credit Card or Laser Card only. Details must be provided at time of booking.
Where a product is under warranty and is faulty, RVR will repair it free of charge. However, if a request is made for us to attend site and it is not possible for us to carry out the required work for reasons beyond our control, a charge will apply. If the problem is not related to the product but is related to external services such as power, gas, fluing or piping etc then a charge will also apply.
A standard service report will be issued by post once the visit has been completed. This will give details of the work done and any measurements or data collected on-site. The invoice will accompany the service report for your records.
Full terms and conditions are available at the following link: Customer Care: Terms and Conditions of Service