You can return goods you have ordered from us for any reason at any time within 7 days of receipt (the “cooling off period”) for a full refund or exchange. The costs of returning goods to us shall be borne by you and we accept no responsibility for any loss or damage to them.
Upon receipt of the goods returned during the “cooling off period” we will give you a full refund of the amount paid or an exchange credit as required. The rights to return the goods to us during the "cooling off period" will not apply in the following circumstances:-
- In the event that the product has been used, or
- In the event that the product is not in a saleable condition, or
- To any products that we have made, ordered or customised specifically for you.
In the event that goods are returned after the “cooling off period”, or are not in perfect condition the following schedule of charges will apply;
- Unopened and in perfect condition – 15% of invoice value
- Damaged packaging but otherwise in perfect condition – 25% of invoice value
- Goods are damaged but may be sold as “seconds” – 50% of invoice value
- Goods not in saleable condition – 100% of invoice value
To complete your return, we require a receipt or proof of purchase. You will need to obtain a "Returns Code" by emailing firstname.lastname@example.org . We will then send you a "returns authorisation" which should be packed with the products being returned. Items received in our warehouse will not be accepted without this authorisation.
The shipping address for returns is:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or account, within 30 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RVR will not provide any refund or exchange credit on goods returned later than 90 days after date of delivery. This policy does not affect your statutory rights.