Shipping costs are weight based and are calculated at checkout. We can ship up to 30kg via a courier while orders heavier than this require a pallet.
- Collection from our warehouse (Kenmare): Free
- Standard shipping (courier - packet/parcel up to 30kg): €12 + VAT
- Palletised shipping (over 30kg) : €25 + VAT
Shipping times are generally as follows:
- Off the shelf items (packets or parcels) - including Immergas Victrix Tera boilers - Order before 12.30pm for same day despatch
- Boilers requiring conversion & regular pallets - Order by 4pm for next day despatch
- Items requiring assembly, building or preparation - 2nd business day after date of order
- Orders are usually delivered on the business day following despatch
V.A.T is charged at the standard rate of 23%. We display prices Ex. VAT as we primarily sell to trade customers.
Payment is via credit or debit card. Our payments are processed by Realex Payments (an Irish company) and we do not see or store your card details.
Returns are possible at any time within 7 days for a full refund. We will provide a returns number on request, and you must return the goods at your own cost. Outside of the 7 day cooling off period, our standard returns policy applies.
All orders are subject to our standard conditions of sale.